Privacy Policy

SoftTech Cloud Technologies Pvt Ltd ("SoftTech Cloud," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (softtechcloud.com) or engage our services, including Web Development, Mobile App Development, CRM Development, SEO Services, Performance Marketing, UI/UX Design, Cyber Security, Cloud Services, DevOps Services, Data Engineering, Salesforce Development, AI Chatbot solutions, and Digital Marketing (collectively, the "Services").

1.1By using our website or Services, you consent to the practices described in this Privacy Policy.

We may collect the following types of information:

2.1Information You Provide Directly

• Contact details such as name, email address, phone number, and company name (e.g., via our Contact Us form)
• Project or service requirements you share with us
• Communications you send us via email, phone, or chat

2.2Information Collected Automatically

• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and referring/exit URLs
• Cookies and similar tracking technologies (see Section 6)

2.3Information from Third-Party Tools we use tools such as Google Tag Manager and Meta (Facebook) Pixel to understand website usage and measure advertising performance. These tools may collect data about your interactions with our website.

2.4Client and Project Data where you engage us for development, cloud, or consulting services, we may process business, technical, or user data that you provide as part of the project ("Client Data"). We process Client Data solely in accordance with your instructions and the terms of the applicable service agreement.

We use the information we collect to:

• Respond to inquiries and provide requested information
• Deliver, maintain, and improve our Services
• Manage client relationships and project engagements
• Send updates, marketing communications, or newsletters (with your consent, where required)
• Analyze website traffic and improve user experience
• Run and measure the performance of advertising campaigns
• Comply with legal obligations and enforce our Terms & Conditions

Where applicable data protection law requires it, we process personal information on the basis of: your consent, the necessity of processing to perform a contract with you, our legitimate business interests (such as improving our Services and marketing), or compliance with a legal obligation.

We do not sell your personal information. We may share information with:

• Service providers and vendors who assist us with hosting, analytics, marketing, and communication (e.g., cloud hosting providers, email service providers, advertising platforms)
• Third-party platforms integrated into our Services (e.g., Salesforce, cloud infrastructure providers) as necessary to deliver the Services
• Legal and regulatory authorities, where required by law, court order, or to protect our rights, property, or safety
• Business transfers, in connection with a merger, acquisition, or sale of assets, where personal information may be transferred as part of that transaction

Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and support advertising efforts (including through Google Tag Manager and Meta Pixel). You can control or disable cookies through your browser settings; however, doing so may affect the functionality of our website.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to satisfy legal, accounting, or reporting requirements, after which it is securely deleted or anonymized.

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Withdraw consent for marketing communications at any time
• Object to or restrict certain processing of your information

9.1To exercise these rights, please contact us using the details in Section 12.

Our website may contain links to third-party websites (such as our social media pages). We are not responsible for the privacy practices or content of those third-party sites and encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.